At Beeping we do daily payments. You can request balance withdrawals from your balance to your bank account every day. Please note that from the time your order is delivered to the customer until the refund is reflected in your balance, it may take 7 to 9 days.
The cash flow for your COD orders is the following:
- The customer pays the courier when receiving the COD order.
- The courier pays Beeping.
- The day after receiving the order refund by the courier, Beeping uploads it to the customer's wallet.
All details of refunds paid by the courier are uploaded to the wallet under "Payment Order".
If you want to know the status of your refund, you can check this information in the wallet section of the Beeping app.
Here's how we manage payments and invoices in the wallet on a weekly basis:
- Daily payments. Beeping will upload to the wallet the refunds paid by the courier every day (as long as the courier has made refunds the previous day). Note: If due to holidays or any other reason beyond the control of Beeping, Correos Express does not pay refunds on a business day, Beeping will not be able to upload refunds to the wallet the following day.
- Daily balance withdrawals. You can request a daily withdrawal.
- On Fridays an advance invoice is issued which includes: Weekly shipment estimate + handling estimate.
On the other hand, at the beginning of each month we issue the total invoice for the previous month. This shows the actual total costs of shipping and handling for that month. The monthly invoice amount will be reduced by the advances paid during the month. Why? Because at the beginning of the month, CEX issues Beeping the total sum and cost of all shipments and returns for each customer. That's why we charge you a weekly shipping estimate.
We will do our best to avoid any inconvenience, but if we cannot avoid it, it is important for you to know that you can make a claim. We will do our best to solve any difficulties that have arisen.
